## 1. Acceptance of Terms

Welcome to Lunchbox Hub (“we,” “us,” “our,” or “the Service”). These Terms and Conditions (“Terms”) govern your access to and use of the Lunchbox Hub mobile application, website, and related services (collectively, the “Service”).

By downloading, installing, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

**Important**: If you are using the Service on behalf of a child under the age of 13, you represent and warrant that you are the parent or legal guardian of that child and have the authority to agree to these Terms on their behalf.

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## 2. Description of Service

Lunchbox Hub is a meal tracking service that provides parents and guardians with real-time visibility into their child’s school meal preparation and delivery status. The Service allows you to:

– Track meal status from production through delivery

– Receive real-time notifications about meal status updates

– View meal history and delivery timelines

– Manage child profiles and dietary information

– Access meal tracking information through mobile applications and web interfaces

The Service is provided by Lunchbox Hub and is intended for use by parents, guardians, and authorized staff members of participating schools.

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## 3. Eligibility and Account Registration

### 3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Service. If you are registering on behalf of a child, you must be the parent or legal guardian of that child.

### 3.2 Account Registration

To use the Service, you must:

– Provide accurate, current, and complete information during registration

– Maintain and update your account information to keep it accurate

– Maintain the security of your account credentials

– Accept responsibility for all activities that occur under your account

– Notify us immediately of any unauthorized use of your account

### 3.3 Account Types

– **Parent Accounts**: For parents and guardians to track their children’s meals

– **Staff Accounts**: For authorized Lunchbox Hub staff members to manage meal statuses

### 3.4 Account Security

You are responsible for:

– Maintaining the confidentiality of your account password

– All activities that occur under your account

– Logging out of your account when using shared devices

– Notifying us immediately of any security breach or unauthorized access

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## 4. Parent Accounts and Child Profiles

### 4.1 Child Profile Management

As a parent or guardian, you may:

– Create and manage profiles for up to 5 children per account

– Add, edit, and archive child profiles

– Provide dietary restrictions and allergy information

– Upload profile photos (optional)

### 4.2 Your Responsibilities

You agree to:

– Provide accurate information about your children

– Keep child profile information up to date

– Ensure you have the legal authority to create profiles for the children listed

– Notify us immediately if a child is no longer under your care or guardianship

### 4.3 Child Data Protection

We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws regarding children’s data. By creating a child profile, you consent to our collection and use of that child’s information as described in our Privacy Policy.

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## 5. Staff Accounts

### 5.1 Staff Account Access

Staff accounts are provided to authorized Lunchbox Hub employees and contractors. Staff accounts have different permissions and access levels based on their role:

– **Admin**: Full access to all features

– **Warehouse Staff**: Meal status update permissions

– **Delivery Personnel**: Meal status update permissions

### 5.2 Staff Responsibilities

If you are a staff member, you agree to:

– Use the Service only for authorized business purposes

– Maintain the confidentiality of your account credentials

– Not share your account with unauthorized persons

– Report any security incidents or data breaches immediately

– Comply with all company policies and procedures

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## 6. User Conduct and Responsibilities

### 6.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

– Use the Service in any way that violates applicable laws or regulations

– Impersonate or misrepresent your identity or affiliation

– Interfere with or disrupt the Service or servers

– Attempt to gain unauthorized access to any part of the Service

– Use automated systems (bots, scrapers) to access the Service

– Transmit any viruses, malware, or harmful code

– Harass, abuse, or harm other users

– Violate the privacy or rights of others

### 6.2 Content and Information

You are responsible for:

– The accuracy of all information you provide

– Ensuring you have the right to provide any information you submit

– Not submitting false, misleading, or fraudulent information

– Not submitting content that infringes on intellectual property rights

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## 7. Meal Tracking Service

### 7.1 Service Availability

We strive to provide accurate and timely meal status information. However:

– Meal status updates depend on information provided by our staff

– Status updates may be delayed due to technical issues or operational circumstances

– We do not guarantee that all meals will be tracked or that status updates will be real-time

– The Service is provided “as is” and “as available”

### 7.2 Status Information

Meal status information is provided for informational purposes only. While we make every effort to ensure accuracy, we cannot guarantee:

– The exact timing of meal preparation or delivery

– That status updates will be received in real-time

– That all meals will be successfully delivered

– The accuracy of delivery timestamps

### 7.3 Notifications

You may receive push notifications about meal status updates. You can manage notification preferences in the app settings. We are not responsible for:

– Notification delivery failures

– Delayed notifications

– Notifications not received due to device settings or network issues

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## 8. Privacy and Data Protection

### 8.1 Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Service, you consent to our Privacy Policy.

### 8.2 Data Collection

We collect and process the following types of data:

– Account information (name, email, phone number)

– Child profile information (name, school, grade, dietary information)

– Meal tracking data and status history

– Device information and usage analytics

– Location data (if enabled and relevant to delivery tracking)

### 8.3 Data Security

We implement industry-standard security measures to protect your data, including:

– Encryption of data in transit (HTTPS/TLS)

– Encryption of passwords (bcrypt hashing)

– Secure token-based authentication

– Regular security audits and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

### 8.4 COPPA Compliance

We comply with the Children’s Online Privacy Protection Act (COPPA). We:

– Only collect personal information from children with parental consent

– Provide parents with access to their child’s information

– Allow parents to delete their child’s information

– Do not share children’s information with third parties without consent

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## 9. Intellectual Property

### 9.1 Our Intellectual Property

The Service, including its original content, features, functionality, logos, trademarks, and software, is owned by Lunchbox Hub and protected by copyright, trademark, and other intellectual property laws.

### 9.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

– Access and use the Service for personal, non-commercial purposes

– Download and install the mobile application on your personal devices

This license does not include the right to:

– Copy, modify, or create derivative works

– Redistribute or sublicense the Service

– Use our trademarks or logos without permission

– Reverse engineer or attempt to extract source code

### 9.3 User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a license to:

– Use, store, and display your content to provide the Service

– Use your content for service improvement and analytics

– Share your content as necessary to provide meal tracking services

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## 10. Limitation of Liability

### 10.1 Service Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

### 10.2 No Guarantees

We do not guarantee that:

– The Service will be available at all times or without interruption

– The Service will be error-free or free from viruses

– Meal status information will be accurate or timely

– All meals will be successfully delivered

– Notifications will be delivered promptly

### 10.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUNCHBOX HUB AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR:

– Any indirect, incidental, special, consequential, or punitive damages

– Loss of profits, revenue, data, or use

– Damages resulting from your use or inability to use the Service

– Damages resulting from meal delivery issues or delays

– Any errors or omissions in meal status information

### 10.4 Maximum Liability

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

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## 11. Indemnification

You agree to indemnify, defend, and hold harmless Lunchbox Hub and its affiliates, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

– Your use of the Service

– Your violation of these Terms

– Your violation of any rights of another party

– Information you provide or submit to the Service

– Your child profile information or meal-related requests

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## 12. Termination

### 12.1 Termination by You

You may terminate your account at any time by:

– Deleting the mobile application from your device

– Contacting us to request account deletion

– Using the account deletion feature in the app (if available)

### 12.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

– You violate these Terms

– You engage in fraudulent or illegal activity

– You misuse the Service

– We are required to do so by law

– Your account is inactive for an extended period

### 12.3 Effect of Termination

Upon termination:

– Your right to use the Service will immediately cease

– We may delete your account and associated data

– You remain responsible for any obligations incurred before termination

– Sections of these Terms that by their nature should survive will remain in effect

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## 13. Changes to Terms

### 13.1 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

– Posting the updated Terms in the app

– Sending an email to your registered email address

– Displaying a notice in the Service

### 13.2 Acceptance of Changes

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

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## 14. Dispute Resolution

### 14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Botswana, without regard to its conflict of law provisions.

### 14.2 Dispute Resolution Process

In the event of any dispute arising from or relating to these Terms or the Service:

1. **Informal Resolution**: We encourage you to contact us first to resolve the dispute informally

2. **Mediation**: If informal resolution fails, disputes may be resolved through mediation

3. **Jurisdiction**: Any legal action shall be brought in the courts of Botswana

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## 15. General Provisions

### 15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lunchbox Hub regarding the Service.

### 15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

### 15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

### 15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms without restriction.

### 15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

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## 16. Contact Information

If you have any questions about these Terms, please contact us:

**Lunchbox Hub**

– **Email**: support@lunchboxhub.co.bw

– **Website**: https://lunchboxhub.co.bw

– **Address**: [Your Business Address]

– **Phone**: [Your Contact Phone Number]

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## 17. Acknowledgment

By using the Service, you acknowledge that:

– You have read and understood these Terms

– You agree to be bound by these Terms

– You are at least 18 years old or have parental consent

– You have the authority to enter into these Terms

– You consent to our Privacy Policy

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**Thank you for using Lunchbox Hub!**

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## Appendix: Key Definitions

– **Service**: The Lunchbox Hub mobile application, website, and related meal tracking services

– **User**: Any person who accesses or uses the Service

– **Parent Account**: An account created by a parent or guardian to track children’s meals

– **Staff Account**: An account created for authorized Lunchbox Hub employees

– **Child Profile**: Information about a child registered in the Service

– **Meal Status**: The current state of a meal (e.g., in production, out for delivery, delivered)

– **Content**: Any information, data, text, images, or other materials submitted to the Service

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*This document was last updated on January 24, 2026. Please review these Terms periodically for any changes.*